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The current hotel business environment is increasingly competitive. Hotel managers are constantly striving to improve guest satisfaction, while guest’s expectations for special care and personalized treatment are ever increasing. The hospitality & accommodation industry is challenged to recognize guests’ needs soon enough and fulfil these needs in the most professional manner.
CMT IPTV products are the perfect choice for the hospitality industry to fulfil guests’ essential expectations and to raise its comfort and satisfaction level.
The hospitality industry can include many businesses, among which the most important are hotels, tourist resorts, boutique hotels, apartment buildings and villages or villas.
CMT Technologies provides the superior Hospitality TV hotel TV Solutions, which represents a perfect tool to spoil your guests even more, to make their stay more comfortable, to increase the level of their satisfaction and finally to make them your faithful guests. On the other hand, the CMT hotel TV system enables the establishment of additional revenue streams by providing new payable services and especially with the promotion of existing hotel services and facilities that enhance hotel profits and reduce its operational expenses.
Guest satisfaction represents the top priority of any accommodation-related business. A satisfied guest is best guarantee for this guest to return again, or even to become a regular client and spread the good word around. A satisfied guest will also take additional hotel services sooner and more often, especially if this guest is properly informed about additional hotel services.
Basically any hotel, resort or any other accommodation-related activity should be undertaken to help increasing the guest’s satisfaction. Hotel TV is not an exception. Even to the contrary! With the proper use of a hotel TV system, guest satisfaction can be improved significantly.
Guest satisfaction can be also improved by providing entertainment, informative and communicative services on the television screens inside the guest’s room or in public places of the accommodation facility. Such in-room services contribute to the good feelings and greater comfort of the guests while spending time in their rooms. Most common TV services represent access to a wide choice of live TV channels and films on demand, which also represents an additional revenue channel for a hotel.
The usage of promotional tools available as part of the hotel TV system is an even more positive influence on the guests’ satisfaction level. Such tools are ideal for promoting hotel facilities and services, some of which could even be additionally charged for, such as wellness, restaurant or sports services, organized events, etc. In some cases it is just enough to remind guest about the available facilities and services.
A most beneficial tool, which can be effectively integrated within the hotel TV system, is the so-called “satisfaction tracking system”. Its role is to constantly track the guest satisfaction level and to gather guests opinion upon hotel services, hotel facilities and many other guest satisfaction related attributes.
CMT Hospitality TV is powered by the in-house developed technologies. On choosing Our Hospitality TV, you will get even closer to your guests, become much more aware of their needs and therefore able to fulfil their expectations and eventually to make them your most faithful clients.